If you're the proud owner of a brand new iPhone X, you're going to want to make sure the device stays inside a warm environment.
Hundreds of users on Reddit are warning that in cold temperatures, the device stops working.
Users say you have to wait a few minutes for it to warm up before it starts working again.
In a statement, Apple says they are aware of the issue and are now preparing a software update.
Apple released iOS 11.1.1 on Thursday, which fixed an autocorrect bug that caused the letter "i" to change to an "a" and a question mark symbol.
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Apple will issue a fix for iPhone X devices that seize up in the cold
Some social media users complained that the iPhone X screen would become unresponsive or inaccurate in the cold.
Apple confirmed to CNBC that it will issue a software update to fix iPhone X screens that act up in cold weather.
A blast of Arctic air is expected to chill areas of the northeastern United States for the next two days.
Anita Balakrishnan | @MsABalakrishnan
November 10, 2017
A woman checks her phone as she walks on Wall St. during the morning commute in New York's financial district January 22, 2014
Apple will issue a software update to fix iPhone X screens that act up in cold weather, the company told CNBC.
Some social media users complained that the iPhone X screen would become unresponsive or inaccurate in the cold, unless users locked and unlocked the phone. The issue became more widely known when it was reported on popular Apple blog The Loop.
"After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update," an Apple spokeswoman said.
The pricey new iPhone X is the first iPhone to feature an OLED display, which allows darker blacks, brighter colors and is more flexible and durable. This newer type of screen is tricky to produce, even for industry-leader Samsung: The Galaxy S6 handset faced supply constraints in 2015 because of this type of screen.
The iPhone X issue surfaced just as many Americans are preparing for record low temperatures over the weekend. A blast of Arctic air is expected to chill areas of the northeastern United States for the next two days.