Wednesday, December 31, 2014

SAFETY RECALL NOTICE – REPAIR REQUIRED - Keurig Recalls Coffee Machines on Burn Risk



Keurig Recalls Coffee Machines on Burn Risk



Make sure that the equipment bringing caffeinated liquid to the masses in your office doesn’t present a safety hazard.


Dec 23, 2014


Coffee can be the lifeblood for many workers and coffee machines are certainly a staple in many offices.


Just make sure that the equipment brewing the caffeinated liquid in your office doesn’t present a safety hazard.

Keurig Green Mountain Inc. is recalling about 7.2 million single-serve hot coffee brewing machines because there is a burn risk for users if water overheats and sprays out of the machines.


The recall involves the Keurig MINI Plus Brewing Systems made between December 2009 and July 2014 that have a model number of K10 and serial numbers starting with 31.

Keurig has received 90 reports of burn-related injuries in the U.S., the U.S. Consumer Product Safety Commission said, and 17 reports of minor burns in Canada, Health Canada said.


The machines were sold in the U.S. and Canada for about $100 at Kmart, Kohl’s, Target, Walmart and other retailers. There are about 6.6 million affected machines in the U.S. and 564,000 in Canada.


Keurig said the glitch is more likely to more likely to occur if more than two cups are brewed in quick succession.


The company is offering customers a free repair kit, and advises users to “avoid brewing more than two cups in rapid succession and maintain an arm’s length distance from the brewer during the brewing process” until machines are repaired.

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SAFETY RECALL NOTICE – REPAIR REQUIRED

Dear Valued Customer:

In cooperation with the U.S. Consumer Product Safety Commission ("CPSC") and Health Canada, Keurig Green Mountain, Inc. is voluntarily recalling MINI Plus Brewing System units with model number K10 (formerly identified as B31) produced prior to July 2014. This issue does not affect any other brewer models.

Keurig MINI Plus Brewer

What Occurs?
Hot liquid could escape from certain MINI Plus Brewing System units during use. Keurig has determined that this event is more likely to occur if the brewer is used to brew more than two cups in quick succession.

Action Required
Please contact us immediately to obtain a free repair kit which resolves the potential issue. To determine if your brewer is among those units potentially affected based on its serial number displayed on the bottom of the unit (pictured below) click on the appropriate button at the bottom of this letter or call toll-free at (844) 255-7886 Monday through Friday from 8:00 a.m. to 8:00 p.m. (Eastern Time) and Saturday and Sunday from 8:00 a.m. to 3:00 p.m. (Eastern Time) or email keurig@inmar.com. Please note, the call center will be closed December 25, 2014 and January 1, 2015 but www.miniplusbrewer.com will remain accessible during this time.

Keurig Mini Plus Brewer Serial Number Location

In the meantime, you can continue to use your brewer. We recommend you avoid brewing more than two cups in rapid succession and maintain an arm’s length distance from the brewer during the brewing process.

If you purchased the product as a gift, please notify the gift recipient of this important safety information.

The satisfaction and safety of our consumers is our highest priority and we are committed to resolving this issue as quickly as possible.

We appreciate your immediate attention to this important request. Please contact our toll-free MINI Brewer Plus hotline with any questions or concerns: (844) 255-7886.

Sincerely,

Keurig Consumer Care

Please select the appropriate link to learn if your MINI Plus Brewer is affected.